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Terms and Conditions
1. Appointments: We highly recommend booking an appointment in advance to ensure availability. Walk-ins are welcome, but subject to availability.
2. Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.
3. Payment: We accept cash, credit/debit cards, and mobile payments. Payment is due at the time of service.
4. Pricing and Quotes: Prices for our services may vary depending on the complexity and length of the hairstyle. We provide quotes upon consultation or over the phone. Please note that additional charges may apply for hair extensions or other extra services.
5. Hair Care: We strive to provide high-quality services and use professional-grade products. However, we are not responsible for any allergic reactions or damage to your hair or scalp. Please inform us of any allergies or sensitivities you may have before the appointment.
6. Consultation: We offer a consultation before the appointment to discuss your desired hairstyle, hair condition, and any special requirements. This helps us ensure that we can meet your expectations and provide the best service possible.
7. Satisfaction Guarantee: We want you to be happy with your hairstyle. If you are not satisfied, please let us know within 48 hours, and we will do our best to make any necessary adjustments.
8. Hygiene and Sanitation: We maintain a clean and sanitized environment to ensure your safety and well-being. We follow strict hygiene practices and use disposable tools whenever possible.
9. Children: We kindly request that you do not bring children who are not receiving services to the salon, as it may disrupt the experience for other clients.
10. Liability: While we take great care in providing our services, we are not liable for any damages or injuries that may occur during or after your appointment.
By booking an appointment with our salon, you agree to abide by these terms and conditions. If you have any questions or concerns, please feel free to reach out to us. We look forward to providing you with exceptional hair braiding services.
Return and Refund Policy
1. Deposits: To secure your appointment, we may require a non-refundable deposit. This deposit ensures that we reserve the necessary time and resources for your service. The deposit amount will be communicated to you at the time of booking. Please note that deposits are non-refundable under any circumstances.
2. Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in the forfeiture of your deposit. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs, but please understand that the deposit is non-refundable.
3. No-Show Policy: If you fail to show up for your appointment without prior notice, your deposit will be forfeited, and a new deposit will be required to book a future appointment.
4. Services: Due to the specialized nature of our hair braiding services, we do not offer returns or refunds on completed services. We strive to provide the best quality service and ensure customer satisfaction during the appointment. If you have any concerns or are unsatisfied with the outcome, please communicate with your stylist during the appointment, and they will make every effort to address your concerns.
5. Product Sales: If you purchase any hair care products or accessories from our salon, they may be eligible for return or exchange within 14 days of purchase, provided they are unused and in their original packaging. Please present your original receipt or proof of purchase when returning the item.
6. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of purchase. We may request photographic evidence of the damage or defect. Upon verification, we will provide a replacement or issue a refund.
7. Exceptional Circumstances: In exceptional circumstances where there is a genuine issue or dispute, we will work with you to find a fair resolution. Our goal is to ensure customer satisfaction and maintain a positive salon experience.
Please note that these policies are subject to change, and it is recommended to inquire about the specific return and refund policy at the time of your appointment or purchase.
If you have any further questions or need clarification, please feel free to contact us. We value your patronage and aim to provide the best customer service possible.
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Thank You
Welcome! Thanks for stopping by our site. Whether you found us through a referral or social media, we're thrilled to have you here. Take a moment to explore our range of services and read through the reviews from our satisfied clients. We’d love the opportunity to work with you—schedule an appointment and let us create your next hairstyle!